Shipping & Returns

Shipping Information

All Grand River Office merchandise Ships Free within the 48 contiguous states.

Most items are shipped to your location by UPS or FedEx Ground, especially seating and ergonomic accessories. However, larger items such as tables or desks may arrive by LTL truck delivery. LTL carriers typically provide delivery to a commercial dock, but they will also deliver “curb-side”. Usually, a carrier will contact you ahead of time to confirm someone will be present to sign for the delivery.

Please note that if your delivery location is not a loading dock you must be prepared to have the driver hand it off to you either by placing it on the ground or off the back of the truck. LTL drivers will not bring the products inside. Special arrangements can be made for inside delivery with additional fees. This must be arranged for in advance and quoted separately depending on the item and circumstance.

Processing and transit times vary depending on your location and item ordered. Many of our products will display the time period to either process and prepare your shipment or build your chair on each product page. Some items are in stock and ready to ship within 24 to 72 hours and will be noted on the product page.

Please note we are unable ship to P.O. Boxes or Military APOs.

Warranty

Every item on our site will carry a specific manufacturer’s warranty based on structural components and parts. These can range anywhere from 1 year to Lifetime depending on the brand and item. If you encounter warranty issues at any time, please contact us or the factory directly.

Grand River Office selects quality furnishings that will perform for years but if something goes wrong the factory warranties apply. The warranty can be located on the product page. Please note that warranties on foam, textiles and leathers are different from structural warranties as defined by the warranty statement.

Satisfaction Guaranteed

Grand River Office offers a 30-day guarantee if you are not completely satisfied with one of our products. If you are not satisfied with your purchase, then contact us and we can walk you through the return process. Our 30-day trial starts when you receive your item.

Special orders and large furniture items cannot be returned but we will work with you if there are matters such as a non-performing products or defects within the first 30 days. Beyond that time frame all claims must flow through the manufacturer (with our assistance and support).

Returns

Grand River Office offers a hassle free 30-Day Return Program outlined as follows. If you receive an item that you are not happy with and did not meet your expectations, please email us at info@grandriveroffice.com so we can assist you in the return process.

All returns must be sent to our receiving location and not to the factory or distribution hub from which they were sent. Upon acceptance of your return request our staff will issue you a return authorization number that needs to be clearly affixed to the return label or carton with the exact return address location. Always call us to make these arrangements so we can answer all your questions.

Products need to be returned in new condition in the original factory packaging with fillers intact. Upon inspection we will issue you a refund less the cost of the original outbound freight that we paid to get the product to you. You are responsible for getting the product(s) back to our warehouse or at your expense. If you have questions about what we may deduct for the outbound freight, we can give you an estimate when you make the initial return request.

You may select from UPS, FedEx Ground or USPS to send smaller chairs back to us should the need arise. On fully assembled high end executive chairs that do not meet the dimensional or weight standards of smaller chairs and cannot be sent by UPS or FedEx be sure to call us, so we can point you in the right direction and point out your options.

If your item arrives defective call us right away so that we can help you. Most often a defective chair can be fixed by a simple part replacement. This is much easier than doing an entire exchange. If the item cannot be made 100% perfect with a simple part, we will send you a new one.

Special order merchandise cannot be returned. Special order products are typically those that do not ship within 7 days and are configured with special fabrics and or options. If you have any questions about what is special and what is not, please call us at 833-477-4837 or email us at info@grandriveroffice.com.

Special order products that have entered the production schedules at our factories cannot usually be cancelled even in the early phase of the cycle. Factory partners such as OFS and Friant among others are especially stringent about cancellations and changes once an item has been entered and scheduled even 24 hours.

Ergonomic products such as footrests and keyboards cannot be returned.

Returns that exceed 6 pieces will be subject to a 25% re-stock fee as well as the freight costs. If you are buying a large lot of chairs, consider a sample first to test.

Large furniture items such as desks, height adjustable tables, files and tables may not be returned due to the complexities of re-boxing and associated shipping costs.

Cancellations

Order cancellation requests can happen and if they do you must notify us immediately by phone or e-mail as soon as possible. If we are able to cancel the order with the manufacturer prior to shipping and with their approval, we will cancel and issue you a refund. If the order cancellation involves a custom or special-order item and it has entered the production cycle, then in most cases the order cannot be cancelled. Certain manufacturers permit a cancellation prior to shipment with a large restocking fee, while others prohibit it completely.

If the product is in route and you decide to cancel you must first accept the product and then contact us to make alternate arrangements. Do not refuse the shipment when it arrives for it will then be taken back to the factory and re-stocked. The transit and other associated charges will be much greater than if you simply accept it and then make plans with us in terms of taking the next step.

Minimum Advertised Pricing (MAP)

Certain brands of office furniture on our site carry 'MAP pricing' and we must advertise the sell price as directed by the manufacturer. This is widely known as minimum advertised pricing or MAP. This is common among the more expensive and premium brands of furniture.

While we respect and adhere tightly to these advertising protocols as mandated by these vendors, this does not mean that we must 'sell' at that advertised price.

We would be happy to provide you with a formal quote by contacting us at 1-833-477-4837or at info@grandriveroffice.com.